Privacy Policy

Introduction

Welcome to https://companion-care-santa-helena-texas.primarycareaid.com (referred to as “our website” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of information from users accessing our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://companion-care-santa-helena-texas.primarycareaid.com.
Any mobile applications or software we offer.
Online services and products provided by us.
Interactions via email, phone, text messages, or other communication channels.

Please note that this policy does not extend to third-party platforms, apps, or services linked from our website, as these entities have their own privacy policies governing user data.

Processing Activities

This Privacy Policy governs your interactions with us in the following scenarios:

Using our applications and services as an authorized user.
Visiting any of our websites associated with this Privacy Statement.
Subscribing to newsletters, receiving promotional emails or messages, or engaging in communication with our team via phone or text.

Personal Data Collection

We collect various categories of personal data, including but not limited to:

Account Information: Details required to create and manage your user account, such as names, usernames, email addresses, and passwords.
Payment Information: Credit card details, billing addresses, and payment history for processing transactions.
Financial Information: Banking information, investment portfolios, or other financial records shared during transactions or when using our financial services.
Purchase Information: Items bought from us, purchase dates, quantities, and transaction amounts.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers for analytics and communication purposes.
Location Data: GPS coordinates or location-based services data when you interact with our geolocative features.
Feedback: Reviews, comments, and responses provided by users to improve our products and services.
Social Media Information: Publicly available details from social media platforms if you choose to connect your accounts for seamless access.
Product Information: Data related to the products or services you inquire about, purchase, or use.

We collect this data through multiple channels: user input forms, account creation processes, order forms, surveys, website analytics tools, and third-party integrations. Additionally, we may receive personal data from trusted third parties who assist us in providing our services.

Cookies

We employ cookies to enhance your experience on our website and for analytical purposes. Cookies are small text files stored on your browser that enable us to:

Strictly Necessary: Ensure basic functions of our website, such as enabling login sessions.
Preference: Remember user preferences for personalized experiences.
Analytics: Track website usage metrics to improve our services.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed for these purposes, we securely delete or anonymize it from our systems.

Security Measures

To protect your personal data, we have implemented robust security measures:

Encryption: We use encryption protocols to safeguard data during transmission and storage.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards.
Access Controls: Our internal policies restrict access to personal data only to authorized personnel who require it to perform their duties.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18. If you believe we have collected such data by mistake, please contact us using the information provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
Restriction: Limit our processing of your data under specific conditions.
Portability: Receive your personal data in a structured, commonly used format.
Objection: Object to the processing of your data for legitimate interests.
Non-Discrimination: Be free from unfair treatment due to exercising your data rights.
Appeals/Complaints: File complaints with us or relevant supervisory authorities if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the ‘Contact’ section below. We will respond to your requests as soon as possible and within applicable legal timeframes.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be posted on this page, along with the revision date. We encourage users to review this policy periodically to stay informed about how we protect their personal data.

Contact Information

If you have questions regarding our privacy practices, wish to unsubscribe from communications, or request a copy of your personal data, please contact us:

Email: [email protected]
Mail: Data Protection Team, Companion Care, Santa Helena Texas, [Postal Address]

We are committed to handling your inquiries promptly and ensuring the security of your information throughout the process.